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The Stove House Terms and Conditions
Your Statutory Rights -
Cooling-off Period
By law, you have the right to withdraw from your purchase of an item within 7
working days of the day after the date the item was delivered
to you.
To cancel your purchase under this cooling-off period,
please contact The Stove House immediately, details are on
our Contact Us page,
giving the reason
for the return as ‘contract cancellation’. For your protection, we
recommend that you use a recorded delivery service.
Please
re-package the relevant item securely and send it to us
so that we receive it in good condition within seven working days of
the day
after the date that the item was delivered to you. The
return address is given
on the Contact Us page.
Please note that you are responsible
for the costs of returning the goods to us unless we delivered
the item to you in error, or if
the item is faulty. If we do not receive the item back
from you after a ‘contract
cancellation’, we may arrange for collection of the item from your
residence at your cost.
As soon as we receive notice of
your cancellation, we will refund the relevant part of
the purchase price for that item together with
the item's normal delivery charge, if applicable. We cannot
refund any additional priority,
express or courier component of the delivery charge.
For
more information on your Statutory Right to withdraw from your purchase
within the seven working day cooling-off period, visit the Department
of Trade and Industry's Web site at http://www.dti.gov.uk
Stove
House Prices
The prices for goods quoted on this website are
fully inclusive and include UK taxes or any other charges (unless otherwise
stated).
Payment is handled by Mi5 Media UK through WorldPay and all
prices include 17.5% VAT.
Please note to reduce our exposure
to online fraud we will not automatically
ship goods outside the UK and ROI without a satisfactory
credit check.
All of our goods are sent using a ‘signed for’ service.
We cannot send goods
to a PO Box address.
In addition, we will not normally deliver goods to a delivery
address which is different to the invoice address unless verified by
us that it is a bona fide
address at the time of the Order.
We will process any order rapidly and email
you an Order Confirmation by no later than the close of business
the following working day. We will aim to complete
packaging and handing over to our delivery partner within a maximum of 4 working
days. In general you should receive your goods within 7 working days, but you
should allow a maximum of 14 days. Please note that enamelled stove orders can
take up to five weeks to fulfil.
Delivery of your stove
Cast iron stoves are very heavy and require a specialist
delivery service which can be expensive. It is important that when you place
your order with us that
you advise us of any potential delivery problems (see Special
Delivery Instructions).
The Stove House reserves the right to charge for an unsuccessful delivery where
it
has failed because we have not been given the information to alert our delivery
partner to such problems.
If you experience any problems in goods delivery, please
do not hesitate to get in touch with us and we will be pleased to assist you.
Full contact details are
available on the Contact Us page.
Confidentiality
We collect information from you when you purchase goods to enable
us to process your order and also to be able to get in touch with you in the
rare event of
any problems. We shall not disclose this information to any third party.
Suitability
Parents are advised that Stove House products are unsuitable for children
and may also contain small parts. Children should always be supervised where
there
is a stove in operation.
Extent of Liability
All goods sold on this site have been carefully checked
and appropriately tested.
In no circumstances whatsoever shall the liability
of any parties involved in the supply of products via this site exceed the
invoice value of any goods
supplied.
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